Terms and Conditions

Last updated: 4 November 2026

If a translated version conflicts with the English version, the English version prevails, except where mandatory consumer law of the consumer's country applies.

These terms explain how SendRegistered works, what we do and do not do, and who is responsible for what. Please read them before you send a letter.

In short

• You upload a PDF and type the recipient's address. We print your letter, put it in an envelope and hand it to the postal operator as registered mail. We work with print and posting partners in the destination country.
• You alone are responsible for what you send: the content, whether it is lawful, the recipient and the address. We do not read or check your letter.
• The information on our website is general. It is not legal advice for your situation (section 4).
• We do our best to post your letter quickly. Same-day cut-off times are shown on the website. We do not guarantee a posting or delivery date, or that you meet a deadline.
• Our service is done when your letter is handed to the postal operator. Delivery then follows the postal operator's terms. If something goes wrong after that, we help you claim.
• Our delivery certificate shows what the postal operator reported (for example, posting date and delivery or return events). It does not certify the content of the envelope.
• Consumers who withdraw before the letter is printed get a full refund. Once the letter is handed to the post, the right of withdrawal ends (section 10).
• If something goes wrong on our side, we pay at most the price of the order concerned. For business customers, the total is also capped at the fees paid in the last 12 months. This never limits liability for intent, gross negligence, death or personal injury, or your mandatory consumer rights.
• We delete your uploaded PDF automatically 30 days after the letter reaches a final tracking status (delivered, returned, refunded or failed), and no later than 60 days after it was printed. Unpaid uploads are deleted after 7 days. All other order information (order details, addresses as entered, tracking history, delivery certificate, SHA-256 hash and invoices) stays available in your account for as long as your account exists, and is kept for at least 7 years for bookkeeping and proof (see section 16 and our Privacy Policy).

1. Who we are

1.1 SendRegistered is a trade name of Inlef B.V., a private limited company (besloten vennootschap) under Dutch law, registered with the Dutch Chamber of Commerce (KvK) under number 77832450, VAT number NL861162754B01, with its address at Orteliusstraat 116-1, 1057 BG Amsterdam, the Netherlands ("SendRegistered", "we", "us").

1.2 Contact: via the contact form, or by post to the address above.

2. Definitions

• Service: the website sendregistered.com (in all languages) and any related apps or interfaces through which you order letters.
• Customer or you: the person or business that places an order.
• Consumer: a natural person acting for purposes outside their trade, business, craft or profession.
• Business customer: any customer who is not a consumer.
• Letter: the document you upload (PDF) together with the recipient details you enter.
• Order: your request to have one letter printed and posted.
• Print partner: the company that prints, envelopes and hands your letter to the postal operator on our instructions (see section 3.3).
• Postal operator: the national or designated postal company that transports and delivers the letter (for example Deutsche Post, La Poste, Correos, Hispapost, bpost, Swiss Post, PostNL, Royal Mail or USPS).
• Hand-over: the moment the print partner hands the letter to the postal operator.
• Delivery certificate: the document or page we provide based on the postal operator's tracking data.

3. What the Service does

3.1 You upload a PDF, enter the recipient's name and address, choose a product (for example registered mail or registered mail with a return receipt, where available), and pay. We then check the file technically (format, page count, printable area, address placement); send the file and address data to a print partner; have the print partner print the letter, put it in an envelope, frank it and hand it to the postal operator as registered mail; and show you tracking information and, where available, a delivery certificate based on the postal operator's data.

3.2 What we do not do. We do not read, review, edit or approve the content of your letter; check whether your letter is legally sufficient, correctly addressed for legal purposes, sent on time, or in the right form; give legal, tax or other professional advice (see section 4); or deliver letters ourselves. Transport and delivery are carried out by the postal operator.

3.3 Partners. We work with print and posting partners in the destination country. They print your letter, put it in an envelope and hand it to the postal operator on our instructions. They may use subcontracted print facilities. We may change partners at any time, as long as this does not reduce the service you ordered.

3.4 Postal operator terms. The transport and delivery of your letter are governed by the general terms and conditions of the postal operator concerned, including its rules on registered mail, delivery attempts, collection periods, returns, and liability and compensation. By ordering, you instruct and authorise us and the print partner to hand your letter to the postal operator on your behalf under those terms. We have no influence over the postal operator's processes.

3.5 Third parties. You agree that we may have the Service performed in whole or in part by third parties such as print partners and postal operators. To the extent permitted by law, articles 7:404, 7:407(2) and 7:409 of the Dutch Civil Code do not apply.

3.6 Speed and deadlines. We use our best efforts to print your letter and hand it to the postal operator quickly. The website shows the same-day cut-off time for each destination: an order paid before that time on a working day is normally handed over the same day. Cut-off times, posting dates and delivery times are targets, not guarantees. We do not guarantee that your letter is posted or delivered by a certain date, or that you meet a deadline. If timing matters, order early.

3.7 When our service is done. We have performed the service when your letter is handed to the postal operator. Transport and delivery are then carried out by the postal operator under its own terms and liability limits (sections 3.4 and 13). If the letter is lost, damaged or delayed after that, we help you with your claim against the postal operator.

4. Information on our website

4.1 SendRegistered is a mailing service. We are not a law firm, notary or bailiff (huissier, commissaire de justice, Gerichtsvollzieher, deurwaarder).

4.2 Guides, templates, examples, country pages, FAQs and answers from our support are general information. They are not legal advice for your situation, and they may be incomplete or out of date. Whether a registered letter is the right way to give notice, end a contract, meet a deadline or prove something depends on the law and the contract that apply to you. If in doubt, ask a lawyer before you send.

4.3 This section applies to all information on our website and in our emails. Individual pages do not repeat it.

5. Ordering and your account

5.1 You can order with or without signing in. When you confirm your email address with a login code, we create a free account for that address. In it you find your letters and delivery proofs. You can delete the account at any time, in your account or via the contact form. We may also email you a sign-in link. Keep your email account secure: anyone who can open the code or link can see your orders.

5.2 Before you pay, we show you a preview of the letter as it will be printed, the recipient address, the product, the destination and the total price including VAT. Check these carefully. You can correct mistakes until you confirm the order.

5.3 The contract for an order is concluded when you confirm and pay, and we confirm the order by email. We send the confirmation, these terms and our Privacy Policy to you on a durable medium (email or downloadable PDF).

5.4 You must be at least 18 years old and legally able to enter into contracts to use the Service.

5.5 If you order on behalf of a business, you confirm that you are authorised to bind that business to these terms.

5.6 People on your business account. If you manage a verified business account, you can add colleagues as members manually or enable colleagues with a verified email address under your company domain to join automatically. The account owner is responsible for managing who has access, for any spending limits set for members, and for all letters sent, API keys created, and integrations connected by members of the account. Removing a member revokes their access, API keys, and connections immediately; letters sent by them remain part of the business account archive.

6. Your responsibilities

6.1 You alone are responsible for the content of your letter and for any direct or indirect consequences of sending it. In particular, you are responsible for:

• Content and legality: that the content is lawful in the country of sending and the country of destination, and does not infringe the rights of anyone else (for example privacy, copyright, trademarks, reputation).
• Right to send: that you are entitled to send the letter in your own name or in the name of the person or business stated as sender, and that you do not impersonate anyone.
• Personal data: that you are allowed to use the recipient's personal data and any personal data in the letter for this purpose (see our Privacy Policy).
• Recipient address: that the recipient's name and address are correct, complete and in a format the postal operator can deliver to. We print the address as you enter it.
• Correct file: that you upload the right file and the final version, and that it prints as intended. We print the file as uploaded (plus any address page we add).
• Legal form and validity: that a letter printed from a PDF and sent by registered mail meets any form requirements that apply. For example, some notices or terminations require a handwritten ("wet-ink") signature or an original document (this is the case for certain declarations under German and Swiss law, such as the "Schriftform" requirement of § 126 BGB in Germany). A printed copy of a scanned signature may not satisfy such requirements.
• Deadlines: that you order early enough. Registered letters can be delayed, and the recipient may not collect them. Leave sufficient margin for print, posting and delivery, and for the rules on when a letter counts as received in the country concerned.
• Choice of product: that the product you choose (for example registered letter with or without a recipient signature) is suitable for your purpose.

6.2 You must keep your own copy of the letter and of the delivery certificate. We delete uploaded files after the periods set out in section 16.

7. Prohibited content and use

7.1 You may not use the Service to send, or attempt to send, any letter that:

• is unlawful in the country of sending or destination, or helps commit a criminal offence;
• contains threats, blackmail, extortion, harassment, stalking or intimidation;
• contains insults, defamation, slander or knowingly false statements of fact;
• contains hate speech, or racist, discriminatory or violent content;
• contains pornographic content or any content that sexualises minors;
• is fraudulent or misleading, including unjustified, fictitious or fraudulent payment demands, fake invoices, fake court or official documents, or phishing;
• is sent under a false identity, in the name of another person or organisation without authorisation, or anonymously in order to intimidate;
• infringes intellectual property rights, trade secrets or confidentiality obligations;
• is unsolicited advertising to recipients who have objected to it or who are on an applicable "do not mail" register;
• contains malware, hidden data or anything designed to harm systems;
• breaches sanctions or export control rules.

7.2 You also may not misuse the Service, for example by using payment methods you are not authorised to use, making unjustified chargebacks, overloading or probing our systems, or reselling the Service without our written agreement.

7.3 We do not monitor letters. However, we, our partners or the postal operator may become aware of content, for example during technical checks, quality control, handling of a print fault, or following a complaint. If we have reasonable grounds to believe that a letter breaches this section, we may stop processing it, retain the (encrypted) file and related order data as evidence, and share it with the affected recipient or with competent authorities where we are legally required or entitled to do so.

8. Our right to refuse, suspend or cancel

8.1 We may refuse or cancel an order, or suspend or close an account, if we reasonably suspect the letter or its use breaches section 7 or the law; the file cannot be printed correctly, the address cannot be processed, or the destination or product is not available; payment fails, is reversed or is suspected to be fraudulent; a partner or postal operator refuses the letter; or you materially breach these terms.

8.2 If we refuse or cancel an order before hand-over for a reason in section 8.1 that is not caused by a breach of section 7 or by fraud, we refund the full price. If we stop an order because of a breach of section 7 or fraud, we may keep the amount paid to the extent it covers costs we already incurred, and we may claim further damages. Mandatory consumer rights are not affected.

9. Prices and payment

9.1 Prices are shown on the website and at checkout before you pay. Prices include VAT (where applicable) and postage for the product and page count shown. Extra pages, colour printing and optional products are charged as shown on the quote.

9.2 Payment is made in advance, per letter, through the payment method shown at checkout. We do not see or store your full card details.

9.3 We may change prices at any time. Changes do not affect orders already paid.

9.4 Business customers receive an invoice that meets Dutch VAT rules.

10. Cancellation and right of withdrawal

10.1 Right of withdrawal for consumers. If you are a consumer, you can withdraw from the contract within 14 days without giving a reason (Directive 2011/83/EU and articles 6:230o and following of the Dutch Civil Code). The 14 days start on the day the contract is concluded.

10.2 Starting straight away. You want your letter sent quickly. So at checkout you ask us to start right away, by ticking an unticked box with this text:

Send my letter right away. I know I can no longer cancel once the letter is with the post.

10.3 What this means for you. We confirm your request in the order confirmation. Then:

• If you withdraw before your letter is printed, you get a full refund.
• If you withdraw after it is printed but before it is handed to the postal operator, we try to stop it. You pay a proportionate amount for the work already done (in practice printing and handling costs), and we refund the rest.
• Once the letter is handed to the postal operator, the service has been fully performed and the right of withdrawal ends.

10.4 The withdrawal function. On our withdrawal page and in your order view you find the button "Withdraw from contract here". You do not need to sign in: you enter your order number, the email address of the order and your name. You then press "Confirm withdrawal here". We immediately email you a confirmation with the content of your withdrawal and the date and time we received it. If your letter has already been handed to the post, the page tells you that the letter was sent and that the right of withdrawal has ended.

10.5 Other ways to withdraw. You can also withdraw via the contact form, by post to the address in section 1, or with the model withdrawal form in the Annex. Any clear statement is enough.

10.6 Refunds. We refund within 14 days after we receive your withdrawal, to the payment method you used, unless you agree to something else. The refund is free of charge for you.

10.7 Business customers. Business customers have no statutory right of withdrawal. They can cancel free of charge before the letter is printed. After printing, we try to stop the letter on request and refund the price minus the costs already incurred. After hand-over, the order can no longer be cancelled.

11. Refunds, reprints and print errors

11.2 Report a print error or another problem within 14 days after you discovered it, via the contact form and with your order number (section 19).

12. Tracking, delivery certificate and evidential value

12.1 Tracking. We show the tracking events we receive from the print partner and the postal operator. They can be delayed, incomplete or incorrect. We are not responsible for the accuracy of the postal operator's data.

12.2 Delivery certificate. Where available, we provide a delivery certificate. It contains information such as the order number, sender and recipient details as entered by you, the product, the date the order was placed, the hand-over date, the tracking number, the tracking events reported by the postal operator (for example delivery, delivery attempt or return), and a cryptographic fingerprint (SHA-256 hash) of the PDF file you uploaded.

12.3 What the certificate shows and what it does not show. The certificate reflects the data reported by the postal operator and our own order records. The hash lets anyone check whether a given PDF file is identical to the file you uploaded to us. The certificate is not issued by the postal operator, unless stated otherwise, and is not an official postal document. It does not certify the content of the envelope as a public or certified-content service would (for example a Spanish burofax with "certificación de contenido", or service by a bailiff or commissaire de justice). It does not prove that the recipient read the letter, or that the letter is legally valid or effective. How much weight a court or authority gives to the certificate, tracking data or the postal operator's own receipt is decided by them under the law that applies.

12.4 Where the postal operator provides its own proof (for example a return receipt or "avis de réception"), we pass it on to you where we receive it, in the form we receive it.

13. After hand-over: delivery by the postal operator

13.1 Our service is performed when the letter is handed to the postal operator. From then on, transport and delivery, and the risk of loss, damage, delay or wrong delivery, fall under the postal operator's terms, unless mandatory law says otherwise.

13.2 The postal operator's liability and compensation rules apply to loss or damage. These are often limited to a fixed amount. On your request, we or our partner submit or support a claim with the postal operator. We pass on to you any compensation we receive for your letter. We do not add our own compensation.

13.3 Postal operators set short time limits for claims. Tell us about a suspected loss as soon as possible, and preferably within 14 days after the expected delivery date.

14. Our liability

14.1 We do our best to perform the service with care. This is an obligation to use best efforts, not a guarantee of a result.

14.2 We are not liable for the content of your letter, the consequences of sending it, its legal effect, a missed deadline, or wrong information you gave us (file, address, product choice). After hand-over, we are not liable for what the postal operator does or fails to do (section 13).

14.3 Business customers. We are not liable for indirect or consequential loss, such as lost profit, lost savings, loss of a claim or right, fines, damage to reputation or claims of third parties. Our liability per order is limited to the price of that order. Our total liability for all claims together is limited to the fees you paid us in the 12 months before the event that caused the damage.

14.4 Consumers. Our liability per order is limited to the price of that order. This does not limit your statutory rights if the service is not performed as agreed, or any mandatory rights under the law of your country of residence.

14.5 These limits never apply to damage caused by intent or gross negligence (opzet of grove schuld) of us or our management, or to death or personal injury.

14.6 Claims against us expire if you do not report them to us in writing within 12 months after you discovered, or could reasonably have discovered, the damage. For consumers this applies only as far as the law allows.

15. Your liability and indemnity

15.1 You alone are responsible for the content of your letter, whether it is lawful, the choice of recipient and the address (sections 6 and 7). If you breach section 6 or 7, you are liable for the resulting damage, including claims of recipients or other third parties, fines imposed on us and reasonable legal costs.

15.2 Business customers indemnify us against all claims of third parties arising from the content of their letters, the recipient or address they chose, or their breach of these terms. Consumers are liable under the general rules of law.

16. Files, data and deletion

16.1 We process personal data as described in our Privacy Policy, which forms part of these terms. For business customers, where a data processing agreement has been agreed, it forms part of these terms. Ask for it via the contact form.

16.2 Our standard retention periods are:

16.3 You can ask us to delete your uploaded PDF earlier, after it has been sent to the print partner, via the contact form. Before that point, deleting the file means cancelling the order (section 10). Deleting the file does not delete the delivery certificate, the hash or your other order information. You can ask us to delete your account and the order information linked to it via the contact form. We will do so, except for data we must keep by law (for example invoices and bookkeeping records) or need to establish, exercise or defend legal claims.

16.4 After deletion of the PDF we cannot reproduce or re-send your letter. Keep your own copy.

16.5 Security of your document. Uploaded PDFs are transmitted over TLS and encrypted at rest with AES-256 using a separate key for each file. Our staff and our admin panel cannot view, preview or download your document; they only see metadata such as file name, page count, file size, SHA-256 hash and timestamps. The file is decrypted automatically only to hand it to the print partner for printing and to show you your own preview. The print partner necessarily processes the content to print your letter. This is not end-to-end encryption. See our Privacy Policy for details.

17. Licence to process your file

17.1 You keep all rights to your letters. You give us and our partners a limited, non-exclusive, royalty-free licence to store, copy, convert, print and transmit your file and data only as necessary to provide the Service and comply with the law.

17.2 All rights in the website, software, texts, templates and design of SendRegistered belong to us or our licensors.

18. Availability and force majeure

18.1 We aim to keep the Service available but do not guarantee uninterrupted access. We may carry out maintenance or suspend access for security reasons.

18.2 We are not liable for failure or delay caused by circumstances beyond our reasonable control (force majeure). Examples are strikes at postal operators, disruption, delays or capacity problems at postal operators, carriers or our print and posting partners, failures of hosting, email or payment providers, cyber attacks, natural disasters, epidemics, war and government measures. If force majeure prevents hand-over of an order for more than 30 days, you and we may cancel the order, and we refund the price.

19. Complaints

19.1 Send a complaint within 14 days after you discovered the problem, via the contact form, with your order number and a description. A quick report helps, because postal operators have short claim deadlines. We aim to reply within 10 working days.

19.2 If you are a consumer and complain later, you keep your statutory rights. A late complaint can make it harder for us to help, for example with a claim at the postal operator.

19.3 If we cannot resolve the complaint, consumers can submit the dispute to the competent court (see section 21). We are not affiliated with a dispute committee and are not obliged and not willing to participate in alternative dispute resolution proceedings before a consumer arbitration body.

20. Changes to these terms

20.1 We may change these terms. The version in force at the time of your order applies to that order. We will notify account holders of material changes by email at least 30 days in advance; if you do not agree, you can close your account.

21. Governing law and disputes

21.1 These terms and all orders are governed by Dutch law. The UN Convention on Contracts for the International Sale of Goods (CISG) does not apply.

21.2 If you are a consumer living in another country, you keep the protection of the mandatory provisions of the law of your country of residence, and you may bring proceedings in the courts of your country of residence.

21.3 For business customers, the competent court in Amsterdam, the Netherlands, has exclusive jurisdiction, unless mandatory law provides otherwise.

22. Other provisions

22.1 If any provision of these terms is invalid, the remaining provisions remain in force. The invalid provision is replaced by a valid provision that comes as close as possible to its purpose.

22.2 These terms are available in English, German, French, Spanish, Dutch and Polish. If there is a conflict between language versions, the English version prevails. This does not affect the mandatory consumer law of the consumer's country of residence (section 21.2).

22.3 We may transfer our rights and obligations under these terms to another company as part of a sale or reorganisation of the business, provided your rights are not reduced. Consumers may terminate if they do not agree.

Annex: Model withdrawal form (consumers)

(Complete and return this form only if you wish to withdraw from the contract.)

To: Inlef B.V., trading as SendRegistered, Orteliusstraat 116-1, 1057 BG Amsterdam, the Netherlands, via the contact form at sendregistered.com/contact.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

• Order number
• Ordered on
• Name of consumer(s)
• Address of consumer(s)
• Signature of consumer(s) (only if this form is sent on paper)
• Date

(*) Delete as appropriate. You can also use the withdrawal function: "Withdraw from contract here" on the withdrawal page or in your order view. We confirm by email.

SendRegistered is a trade name of Inlef B.V. · KvK 77832450 · VAT NL861162754B01