- Price
- from €11.95incl. VAT, 2 pages included
- Delivery time
- 2 to 3 business daysusually, after handover to the post
- Proof
- Recipient's signature+ tracking and proof of posting
- Handed to the post
- Upload by 12:00Central European Time on a business day, posted the same day
- Counts as
- Domestic registered mailprinted and posted in France
How should you cancel your box?
If you switch provider and keep your number, the new provider cancels for you with your RIO code: nothing to send. Otherwise cancel in your customer account, online if you signed up online, or by post.
By post, Service-Public advises a registered letter with acknowledgement of receipt: the end date counts from receipt. A plain lettre recommandée also dates the delivery and can be sent from anywhere.
| Lettre recommandée | LRAR (with avis de réception) | |
|---|---|---|
| What you get | Tracking, proof of posting and delivery against the recipient's signature | The same, plus the avis de réception: a card signed and dated by the recipient |
| Recipient signs | Yes | Yes |
| Handed to the post | Same working day if uploaded by 12:00 Central European time | Next working day at the latest |
| Delivery time | 2 to 3 business days | 2 to 3 business days |
| Who can send it | Any sender, wherever you live | Senders with an address in France |
| Good for | Cancellations, formal notices, claims, resignations | Letters where French law asks for LRAR, such as a tenant's notice |
| Price | €11.95 | €13.95 |
When does it take effect, and what does it cost?
| Situation | Rule |
|---|---|
| Takes effect | Within 10 days of receipt of your request, unless you ask for a later date |
| No minimum term, or the term has ended | No early-exit fees |
| 12-month term still running | The monthly fees left until the end of the term |
| 24-month term still running | The fees up to month 12, then 25% of the fees left |
| Box and decoder | Return them as the contract says, or the provider can charge for them |
How do you send it, step by step?
- Write the cancellationCustomer and line numbers, the date you want.
- Upload the PDFPut the recipient's address in the window area.
- We print it in FranceLa Poste delivers it against a signature.
- Return the boxKeep the parcel tracking with the proof of your letter.
Sample cancellation letter in French
The cancellation address is in your terms or your customer account.
[Prénom Nom]
[Adresse de la ligne]
N° de client : [numéro] · Ligne : [numéro de ligne]
[Opérateur, service résiliation, adresse]
[Ville], le [date]
Objet : résiliation de mon abonnement internet
Madame, Monsieur,
Je vous demande de résilier mon abonnement internet n° [numéro] à compter de la réception de ce courrier.
[Motif légitime : … ; justificatif joint.]
Merci de m'indiquer comment vous rendre la box et le décodeur, et de me rembourser le dépôt de garantie éventuel sur le compte [IBAN].
Veuillez agréer, Madame, Monsieur, mes salutations distinguées.
[Signature]
What to check before you send
- A legitimate reason, such as moving to an area the provider does not cover, often lets you leave without term fees: check the list in your terms and enclose the proof.
Frequently asked questions
Do I need a registered letter to cancel a French internet box?
No. Your account, online cancellation or the new provider will do. By post, registered mail dates the receipt.
How long does cancellation take?
Ten days at most after the provider receives your request, unless you ask for a later date.
I am switching provider. Do I need to write?
No, if you keep your number: the new provider cancels for you with your RIO code.
What does cancelling during the minimum term cost?
On a 12-month term, the fees left. On a 24-month term, the fees up to month 12, then 25% of the rest.
I am cancelling the box at a second home from abroad. How?
Upload the letter as a PDF: we print it in France and La Poste delivers it against a signature. Ask the provider how to return the box.
Does the registered letter prove what was in the envelope?
No. La Poste proves the posting and the delivery, not the text. Keep the PDF you sent: your proof of posting identifies that exact file.